Privacy Policy

1. Introduction

Zyntriq Dispatch (“we,” “our,” or “us”) provides automated routing and daily schedule optimization services for delivery teams. We are committed to protecting the privacy and security of your data. This Privacy Policy describes how we collect, use, process, and disclose your information when you use our platform, including our website, APIs, and portals.

2. Information We Collect

To provide our automated routing and dispatch services, we collect several types of information:

• Account Information: When you sign up, we collect your name, email address, password, organization details, and payment/billing information (processed securely via Stripe).
• Dispatch and Route Data: To optimize your routes, we process the dispatch data you provide. This includes delivery addresses, customer contact names, order notes, package capacities, and scheduling constraints.
• Driver Information: We store details about your drivers, such as names, contact details, vehicle capacities, starting/ending locations, and shift availabilities.
• Usage and Telemetry Data: We collect technical logs, device details, and API performance metrics to monitor, troubleshoot, and optimize system health.

3. How We Use Your Information

We use the information we collect for the following business and operational purposes:

• To calculate optimized routing paths and generate daily driver schedules.
• To coordinate live updates and handle schedule changes automatically.
• To process subscription payments and manage billing.
• To detect, prevent, and debug technical issues or security vulnerabilities.
• To provide customer support and respond to service requests.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal data or dispatch data. We share information only in the following limited circumstances:

• Subprocessors and Service Providers: We use trusted third-party services to support operations (e.g., database hosting, cloud computation, map/routing APIs, and Stripe for billing).
• Legal Requirements: We may disclose information if required to do so by law, or in the good faith belief that such action is necessary to comply with legal obligations.

5. Data Security

We implement industry-standard administrative, technical, and physical security measures to safeguard your information against unauthorized access, loss, alteration, or destruction. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

6. Data Retention and Deletion

We retain account, driver, and dispatch data as long as your workspace remains active. You can request deletion of your account and associated routing history at any time. When you close a workspace, we delete or anonymize all associated records in accordance with our data policy and standard backup schedules.

7. Your Rights and Choices

Depending on your location, you may have rights under regional data protection laws (such as GDPR or CCPA) to access, correct, export, or delete your personal information. You can manage most settings directly within your portal dashboard or by contacting us at support.